FAQ

Hi! I'm Heidy, the face behind this website. In 2024 I started an Instagram page for my daughter and her pony Starbucks. I used to ride recreationally myself and after the arrival of Starbucks the horse virus started to itch again. In the meantime I also ride through the woods with my horse Revolution and my daughter.

During our adventure on Instagram we discovered countless fun makers and small brands. Because we love shopping and everything that makes you happy, the idea arose to bring all those happy finds together in one place: this site.

What started as a fun hobby has now grown into a passion project full of beautiful products and inspiration for everyone who loves horses and beautiful things.

In addition to this project, we have a truck repair company, for which I do the bookkeeping and I enjoy working on creative projects.

Have you seen something you like? Simply place the product in your shopping cart and follow the steps to complete your order.

Is a product out of stock? Don't worry! Fill in the form with the product and we will send you a message as soon as the article is available again.

We would like to thank you in advance for your interest in our products. It means a lot to us that you are looking around here and maybe even picking something nice!

Can't figure it out? Then contact us, we're happy to help you!

With us you can pay safely and easily via various payment methods. Below we briefly explain which options you have:

iDeal: Pay directly and securely via your own banking environment. Fast and safe for everyone with a Dutch bank account.

Klarna: Pay later within 30 days. You receive your order first and pay later, easily via the Klarna app or by invoice.

Apple Pay: Pay quickly and easily via your iPhone, iPad or Mac with your linked payment card. Everything is safe via Apple's security.

Credit card: Pay easily with credit card, VISA, AMEX or Mastercard. You enjoy extra benefits such as purchase protection.

PayPal: Pay quickly through your PayPal account without sharing your bank or card details. PayPal also offers buyer protection.

Our webshop runs on Shopify, which allows you to pay safely within a secure environment, regardless of which payment method you choose.
Whichever method you choose, your payment will always be processed safely and quickly. If you have any questions about payment, please let us know!

We ship all orders via DHL.
Shipping costs are €6.95 for the Netherlands and €12.95 for the rest of the EU.

Are you ordering for more than €50?
Then the shipping costs in the Netherlands will be €3.95 and in the rest of the EU €6.95.

Are you ordering for more than €100?
We will then pay the shipping costs and your package will be shipped for free!

We do our best to send your order the same day. Please keep in mind that our family and horses always come first, so we have an expected delivery time of 1-3 business days.

Thank you in advance for your understanding and trust!

Not satisfied with your purchase? We think that's a shame!
You can return the product within 14 days to:

Followmyhooves.nl
regarding Returns
Damaged District 12
5521NN Eersel

Please note: The product must be in its original packaging, including labels, and in completely new condition. We reserve the right to refuse returns of clearly used products.

Important: Products must not fit your horse as a result of which they are hairy or soiled — we will only accept returns of clean and unworn items.

Have you received a defective or damaged product, or another complaint? Let us know as soon as possible after receipt, then we will look for the best solution together!

Within 14 days of receiving your return shipment, we will refund the purchase amount via the payment method you used when ordering.

Have you received a defective or damaged product, or a complaint about an article? Please let us know as soon as possible!

We are happy to think along with you and do our best to find a good solution together that satisfies both parties.

We are always looking for the hidden gems in the horse world!

Do you have a super cool company, do you make unique or handmade horse stuff yourself, or do you offer something that fits our style and our customers perfectly? Then we are very curious about you!

We believe in the power of small brands, creative makers and passionate entrepreneurs. Together we can make our range even more fun, unique and surprising for our community of horse lovers.

Whether you're looking to launch a new brand, have been in business for years, or just have a great idea you'd like to share with us — we're open to collaborations in all forms.

Do you feel addressed? Then fill out the contact form on our website and tell us more about yourself and your products. We look forward to working together and creating something beautiful together!

Yes, that is certainly possible! We like to place photos of our community on our website, with mention of your Instagram account. Do you want your photo to be placed? Send us an email with the photo and your Instagram username.

In addition, we regularly make calls for new products via Instagram for which we need photos. Do you want to participate or collaborate as a content creator? Then keep a close eye on our Instagram Stories - we share there when we are looking for enthusiastic horse lovers!