FAQ

Hi! I'm Heidy, the face behind this website. In 2024 I started an Instagram page for my daughter and her pony Starbucks. I used to ride recreationally myself and after the arrival of Starbucks the horse virus started to itch again. In the meantime I also ride through the woods with my horse Revolution and my daughter.

During our adventure on Instagram we discovered countless fun makers and small brands. Because we love shopping and everything that makes you happy, the idea arose to bring all those happy finds together in one place: this site.

What started as a fun hobby has now grown into a passion project full of beautiful products and inspiration for everyone who loves horses and beautiful things.

In addition to this project, we have a truck repair company, for which I do the bookkeeping and I enjoy working on creative projects.

Have you seen something you like? Simply place the product in your shopping cart and follow the steps to complete your order.

Is a product out of stock? Don't worry! Fill in the form with the product and we will send you a message as soon as the article is available again.

We would like to thank you in advance for your interest in our products. It means a lot to us that you are looking around here and maybe even picking something nice!

Can't figure it out? Then contact us, we're happy to help you!

With us you can pay safely and easily via various payment methods. Below we briefly explain which options you have:

iDeal: Pay directly and securely via your own banking environment. Fast and safe for everyone with a Dutch bank account.

Klarna: Pay later within 30 days. You receive your order first and pay later, easily via the Klarna app or by invoice.

Apple Pay: Pay quickly and easily via your iPhone, iPad or Mac with your linked payment card. Everything is safe via Apple's security.

Credit card: Pay easily with credit card, VISA, AMEX or Mastercard. You enjoy extra benefits such as purchase protection.

PayPal: Pay quickly through your PayPal account without sharing your bank or card details. PayPal also offers buyer protection.

Our webshop runs on Shopify, which allows you to pay safely within a secure environment, regardless of which payment method you choose.
Whichever method you choose, your payment will always be processed safely and quickly. If you have any questions about payment, please let us know!

We ship all orders via DHL.
The shipping costs are €6.95 for the Netherlands and €9.95 for Belgium.

Are you ordering for more than €100 in the Netherlands, Belgium or Germany?
Then we will cover the shipping costs and your package will be shipped free of charge!

Are you ordering from a country other than the Netherlands or Belgium?
Then the shipping costs are standard €19.95 for Zone 2, €27.50 for Zone 3 and €35 for Zone 4.

We do our best to ship your order the same day. Please note that our family and horses always come first, which is why we estimate a delivery time of 1-3 business days.

Thank you in advance for your understanding and trust!

Not satisfied with your purchase? We're sorry to hear that!
You can return the product within 14 days to:

Followmyhooves.nl
Regarding Returns
Schadewijk 12
5521NN Eersel

Please note: the product must be in its original packaging, including labels, and in perfect condition. We reserve the right to refuse returns of products that are clearly used.

Important: Products must not have been tried on your horse, resulting in them becoming hairy or soiled — we only accept clean and unworn items for return.

Did you receive a faulty or damaged product, or do you have another complaint? Please let us know as soon as possible after receiving it, and we will work together to find the best solution!

Within 14 days of receiving your return shipment, we will refund the purchase amount via the payment method you used when ordering.

Do you refuse the package at the door or do you not pick it up on time at a parcel point?
We regret this, but please note that if you refuse the package, we will not refund the shipping costs, as the return shipping costs will also be charged to us. These return costs are the responsibility of the buyer.

Have you received a defective or damaged product, or a complaint about an article? Please let us know as soon as possible!

We are happy to think along with you and do our best to find a good solution together that satisfies both parties.

We are always looking for the hidden gems in the horse world!

Do you have a super cool company, do you make unique or handmade horse stuff yourself, or do you offer something that fits our style and our customers perfectly? Then we are very curious about you!

We believe in the power of small brands, creative makers and passionate entrepreneurs. Together we can make our range even more fun, unique and surprising for our community of horse lovers.

Whether you're looking to launch a new brand, have been in business for years, or just have a great idea you'd like to share with us — we're open to collaborations in all forms.

Do you feel addressed? Then fill out the contact form on our website and tell us more about yourself and your products. We look forward to working together and creating something beautiful together!

Yes, that is certainly possible! We like to place photos of our community on our website, with mention of your Instagram account. Do you want your photo to be placed? Send us an email with the photo and your Instagram username.

In addition, we regularly make calls for new products via Instagram for which we need photos. Do you want to participate or collaborate as a content creator? Then keep a close eye on our Instagram Stories - we share there when we are looking for enthusiastic horse lovers!